Welcome To Our Website 

Please Review Our Current Practice Policy Regarding COVID-19 Virus Below

Dear Clients,

Our opening hours during the week and weekend are as follows:

8:00am-7:00pm.

9:30am-3pm Saturdays

We are organising that all our staff will be effectively backroom staff as much as possible and consultations will be carried out over the phone. What this means for you is that you will drop your pet off in the waiting room and wait outside or in your car ready to take your call from the vet. We have some outdoor seating and umbrellas available incase of bad weather. 

We understand that some of you may have concerns about leaving your pet in the practice alone but we would like to reassure you that it will only be for a short time, and as always, your pet is in safe hands. This is a new way of working for us all and we ask you to bear with us as we iron out this new routine.

In addition to the steps we’re taking as a practice to protect everyone who works in and visits our practice, we kindly ask that you take the following precautions:

• When attending appointments please keep the number of people accompanying your pet to a minimum of 1 person.
• If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms, and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
• If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.
• If you have been self-isolated with COVID-19 and have recently visited us at Hill's Vets please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients, some of whom are elderly or could be more susceptible to illness.
• We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19. There’s provision at the practice for you to hand sanatise your hands when you arrive and before you leave.

Please contact us if you’d like further advice about caring for your pet over the coming months.

New Protocol

Dropping off your pets:
There will be a receptionist in the reception ready to help you from a safe distance.
When you arrive please call from outside to let reception know if reception hasn't
seen that you are here already.

Cats
Again reception will be here to guide you from a safe distance. We ask that all you
place your cat in their basket with them facing the wall and then wait outside or in
your car for the vet to call.

Dogs
Please loop you dog lead to the dog park hook in reception and leave the practice to
take your consult call. We will collect your dog from the waiting area with our own
dis-infected leads and place your lead on a hook for you to collect your dog.
Please be assured we will do our utmost to make sure that we take all the
measurements necessary to avoid contamination.
Just as there may be a little wait sometimes to give consultations your call may be a
little delayed. We are aiming at no longer than a 5-10 minute delay.

Payment
After your consultation has ended our reception team will phone you to collect
payment either via phone, or in reception as we have now introduced safety screens. 

Treatment/Medication
The treatment/medication as discussed in the consultation will be left with your pet for collection, which will prepared with care to avoid contamination.

Please phone if you would like to organise a longer prescription.

If your pet is due a booster annual vaccination, but you are unable to come into the practice, we are happy to defer these until time periods stated below. If your pet is due a rabies vaccination, this will still need to be done to be fit to travel abroad. 

PRIMARY & BOOSTER VACCINATIONS:

Puppies & kitten 1st and 2nd primary vaccinations will be done. 

• Dogs - If their 1st booster vaccinations are due (1 year after their primary 1st/2nd ones were given) we will still do these.
• Dogs - due to the new lockdown measures, boosters there after can run over by 3 months from the due date (15months after previous vaccination given)
• Cats - due to the new lockdown measures, boosters there after can run over by 3 months from the due date (15months after previous vaccination given)
• Rabbit - vaccinations will be done as usual
• Rabies - vaccinations will be done as usual - it is important that this vaccination is done on time. This can be done early if you are unable to come in on the date the vaccine is due. 

Unfortunately we will be unable to carry out home visits for both general checks or euthanasias. Due to the current pandemic, it is now not safe for our staff to come into clients homes. 

With the kindest wishes
The Hills Team

 

We are a friendly, family-run small animal veterinary practice in Crouch End, London.

We strive to:

• Always provide the highest quality medical, surgical and nursing care for our patients - through staff training and up-to-date surgical and diagnostic techniques.
• Go the extra mile to provide a professional and personal service to each and every client.
• Treat every patient as we would one of our own - with kindness, compassion and respect.
• Maintain a good relationship with our clients - fostering mutual trust and respect.
• Offer accurate and informed advice on the importance of preventative treatment for the life-long wellbeing of our patients.

 

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